General terms and conditions for the provision of services

Effective date: 23-May-2025

These General Terms and Conditions (hereinafter the “Terms”) govern the contractual relationship between the service provider, REONSO Sarl-S, doing business as UPKEEP Solutions, with registered office at 50 am Bongert, Luxembourg, L-1270, Luxembourg, registered with the RCS under number B294392 (hereinafter referred to as the "Firm", “Provider”), and any natural or legal person (hereinafter the “Client”) requesting or receiving services from the Provider.

Object and Scope

1.1 The Firm, operating under the commercial name “UPKEEP Solutions” offers general maintenance, repair, installation, and other handyman services (the “Services”) as agreed between the parties.

1.2 These Terms shall apply to all contracts and engagements for Services, unless expressly varied in writing by the Firm.

Quotations and Formation of Contract

2.1 Quotations issued by the Firm are indicative and do not constitute binding offers unless explicitly stated.

2.2 A contract is formed upon the Client’s acceptance of a quotation and subsequent confirmation by the Firm.

2.3 Unless stated otherwise, all prices are exclusive of value-added tax (VAT) as applicable under Luxembourg law.

Execution of Services

3.1 The Firm shall perform the Services with due diligence and in accordance with professional standards and applicable Luxembourg legislation.

3.2 The Client shall ensure appropriate access to the premises and provision of utilities necessary for performance.

3.3 The Firm shall not be liable for delays resulting from the Client’s failure to provide access or essential facilities.

Timeframes

4.1 Stated delivery or execution times are indicative only unless expressly agreed as binding.

4.2 The Firm shall not be liable for delay due to force majeure or any circumstance reasonably beyond its control.

Payment Terms

5.1 Invoices are payable within one (1) calendar days from the invoice date.

5.2 In case of late payment, statutory default interest will accrue in accordance with the Law of 18 April 2004, together with a fixed indemnity for recovery costs.

5.3 The Firm retains ownership of any goods supplied until full payment is received.

Warranties and Liability

6.1 The Firm warrants the quality of workmanship for a period of twelve (12) months from the date of service completion.

6.2 The Firm's liability is limited to direct damages resulting from proven negligence. Liability for indirect, consequential, or punitive damages is expressly excluded within the limits permitted by Luxembourg law.

Client Responsibilities

7.1 The Client must provide complete and accurate information required for the proper execution of Services.

7.2 The Client shall maintain a safe and accessible working environment.

7.3 The Client agrees not to interfere with the execution of the Services or to engage third parties to alter or intervene in the Provider’s work.

Cancellation

8.1 The Client may cancel any agreed service without penalty by providing at least forty-eight (48) hours’ notice.

8.2 Cancellations made within forty-eight (48) hours of the scheduled start shall incur a charge of up to fifty percent (50%) of the agreed amount.

8.3 The Firm reserves the right to cancel or suspend services due to non-payment, unsafe conditions, or force majeure.

Data Protection

9.1 The Firm processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) and the Luxembourg Act of 1 August 2018.

9.2 Clients may exercise their data protection rights by contacting the Firm in writing at the contact details provided below.

Governing Law and Jurisdiction

10.1 These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg.

10.2 Any disputes arising in connection herewith shall be submitted to the exclusive jurisdiction of the courts of Luxembourg City, unless otherwise required by law.

Miscellaneous

11.1 If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

11.2 The Firm reserves the right to amend these Terms at any time. The amended Terms shall take effect upon publication or direct communication to the Client.